Fuel Deposit Not Paid Yet

Europcar Sandton deliver pathetic service and their conduct is so unprofessional. On the 16th of December 2019. My insurance which was budget by then hired a courtesy car from them while they were busy with my claim. I was told they I need to return the car on the12th of December. I was liable to pay R 1400.00 for fuel deposit of which I di pay. The car was inspected and I was given the car. No one inspected the car tyres. When I returned the car I was advised that I can not get my deposit because there was a nail on one of the tyres. Now I have to pay for the damage of which we are the ones who notified them that we think one of the wheel seem to have a slow puncture but it is not serious because it did not give us a problem during the rental period. Till today I'm told that I will not get my deposit of that nail of which I argued telling them that why now inspect the tyres when I'm bring the car and after telling them of the slow puncture because no one did when we picked the car.

Their claim department does not seem to care because even their response on email is just not professional they seem not to know what they are talking about. I have escalated to head office of which I think the email address that I'm sending my emails seem not to be attended or they saw my emails and deliberately ignored them.

All I need is my fuel deposit because I can not pay for their negligence if they did not do their duty properly it's not my problem. When you call their claims department in the middle of the conversation they drop your call.