1 reviews | Active since Mar 2011
FUEL CHARGE?
I recently rented a vehicle (***) and the vehicle was delivered to Santam Autolab in Menlyn from the CSIR Europcar branch. The car was returned with a full tank of gas, which happened at the Newlands filling station around the corner.<br> An amount of R133-00 was charged from the initial fee I had to pay when the car was rented? When I enquired about this I was jokingly told by a customer care person who thought I have no reason to ask such a question in the first place, that the amount was for refilling the vehicle? I was told they have to drive it back to the CSIR, and it is for my expense. REALLY? I told her it is only 5,9km from Menlyn to CSIR and the charge is overrated and it must be wrong? Needless to say I was told that it is in the contract... which I am fully aware of, but really R113-00 for fuel used to travel 5.9km?<br> <br> This is *********, but then again - IT IS EURPOCAR!
Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.
Yours Personally
Calvin May
Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.
Yours Personally
Calvin May
