KL
Kobus L

1 reviews | Active since Mar 2011

26 Oct 2015, 11:18

FUEL CHARGE?

I recently rented a vehicle (***) and the vehicle was delivered to Santam Autolab in Menlyn from the CSIR Europcar branch. The car was returned with a full tank of gas, which happened at the Newlands filling station around the corner.<br> An amount of R133-00 was charged from the initial fee I had to pay when the car was rented? When I enquired about this I was jokingly told by a customer care person who thought I have no reason to ask such a question in the first place, that the amount was for refilling the vehicle? I was told they have to drive it back to the CSIR, and it is for my expense. REALLY? I told her it is only 5,9km from Menlyn to CSIR and the charge is overrated and it must be wrong? Needless to say I was told that it is in the contract... which I am fully aware of, but really R113-00 for fuel used to travel 5.9km?<br> <br> This is *********, but then again - IT IS EURPOCAR!

0
Replies (2)
Europcar
Europcar's reply26 Oct 2015, 16:50
Official
Hello koblabus,

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally
Calvin May
KL
Kobus L's update09 Mar 2021, 19:35
Reviewer Update
Funny enough I read this today and still waiting for feedback since October 2015 ????????