JH
Joshua H

1 reviews | Active since Sept 2012

26 May 2016, 07:18

Fuel and rental ****

<p> I have used Europcar at least 10 times in the last year, and most recently on the 20/05-21/05. <br />I hired the car from lanseria on the 20th and dropped it the next day. Its the second time in a row that the kilometers on the paper and car dont match. I drop the car off with a full tank of fuel the next morning. I receieve my statement and have been charged for 2 days rental and a refueling charge. The kilometers driven is also incorrect.....makes me think your staff at Lanseria are driving the car around.<br />The good thing is that there are other companies to choose from at Lanseria...you have lost a loyal customer </p>

0
Replies (1)
Europcar
Europcar's reply30 May 2016, 08:46
Official

Good day Joshua

Please be advised that your query regarding the refuelling charge and additional day has been logged requesting a credit.

One of our Customer Service representatives will investigate further with the relevant branch and will update you on the outcome.

Your reference number: 464877

We apologise for the delay in responding to your query and any inconvenience caused.

Yours personally

Calvin May