1 reviews | Active since Sept 2012
Fuel and rental ****
<p> I have used Europcar at least 10 times in the last year, and most recently on the 20/05-21/05. <br />I hired the car from lanseria on the 20th and dropped it the next day. Its the second time in a row that the kilometers on the paper and car dont match. I drop the car off with a full tank of fuel the next morning. I receieve my statement and have been charged for 2 days rental and a refueling charge. The kilometers driven is also incorrect.....makes me think your staff at Lanseria are driving the car around.<br />The good thing is that there are other companies to choose from at Lanseria...you have lost a loyal customer </p>
Good day Joshua
Please be advised that your query regarding the refuelling charge and additional day has been logged requesting a credit.
One of our Customer Service representatives will investigate further with the relevant branch and will update you on the outcome.
Your reference number: 464877
We apologise for the delay in responding to your query and any inconvenience caused.
Yours personally
Calvin May
Good day Joshua
Please be advised that your query regarding the refuelling charge and additional day has been logged requesting a credit.
One of our Customer Service representatives will investigate further with the relevant branch and will update you on the outcome.
Your reference number: 464877
We apologise for the delay in responding to your query and any inconvenience caused.
Yours personally
Calvin May
