EK
Esther K
1 reviews | Active since Jan 2021
12 Jan 2021, 13:27
Frustrated with them
I have used 4 of your vehicles November & December but only got 1 deposit back so I'm concerned because its been long now & you guys are mute about it, I'd also like to change my banking details as my credit card is no longer active from last week n I'm using my Absa bank account now which is ***
POLO TSI = perfect & Deposit received
RENAULT = perfect & Deposit NOT received
FORD ECOSPORT = perfect & Deposit NOT received
TOYOTA YARIS = Driver window broke n a minor Dent, Deposit NOT received though I paid for Window ,tyres n minor damage insurance.
Helpful (0)
Replies (3)0
Replies (3)
Europcar's replyOfficial
12 Jan 2021, 13:50Good day,
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative will be contacting you shortly.
Europcar
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative will be contacting you shortly.
Europcar
Europcar's reply12 Jan 2021, 13:50
Official
Good day,
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative will be contacting you shortly.
Europcar
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative will be contacting you shortly.
Europcar
EK
Esther K's updateReviewer Update
12 Jan 2021, 16:14Still awaiting to be contacted as u stated that I'll be contacted shortly and that was 13:50pm
EK
Esther K's update12 Jan 2021, 16:14
Reviewer Update
Still awaiting to be contacted as u stated that I'll be contacted shortly and that was 13:50pm
EK
Esther K's updateReviewer Update
13 Jan 2021, 10:28Good day I got the reply on the attachment from your customer center stating that refunds were made to my account on the 27/11/2021 & 6/11/2021 aswel as 11/11/2021 how is that possible cause we still in January 2021 n I've never received such.
EK
Esther K's update13 Jan 2021, 10:28
Reviewer Update
Good day I got the reply on the attachment from your customer center stating that refunds were made to my account on the 27/11/2021 & 6/11/2021 aswel as 11/11/2021 how is that possible cause we still in January 2021 n I've never received such.