Frustrated! Unhappy! Liability tranferred to customers! Be Careful.

If only there was a 0 star rating I would give them that. I rented a vehicle on the 5th of March 2024 and returned it on the 6th of March 2024 at Europcar King Phahlo Airport. Upon returning the vehicle I insisted on an inspection when I checked in the vehicle and the attendant insisted that the vehicle was fine and I should leave. I went ahead and checked if everything was fine with the vehicle before I left the vehicle. I then received a call from Europcar the following day on the 7th, and the person asked me if I was the one who damaged the headlight; I rep**** no and waited to hear the full story about the headlight; however, the person said 'okay' and hung up the call. On the 2nd of April 2024, I received an email from Gloria van Zyl stating that I owe Europcar R6343.00, and nothing more was explained. I rep**** to the email to find out what the charge was for I was told it was for the headlight and she attached an invoice of the service provider with a different amount. When I interrogated the matter further she simply rep**** that she will investigate and get back to me.

Even when I returned the vehicle, I had just refuelled it; however, I was charged for a fueling service and fuel itself.

I have noted that this is their modus operandi as I went through the reviews here on hellopeter. All I want is my deposit back