********** damage claims - King Shaka airport

I am made to pay for damages that have nothing to do with me. I dropped off the car 2nd week of December 2021 and the person to assess was not 'available' according to the cashier. I then had no choice but to drop and leave. Hours later i received a call telling me about a deep scratch, and when i enquired further i was told no its not a deep scratch but a minor. I then asked the lady to please make sure she correct the ticket that mentioned deep as that is very misleading. A picture was sent which showed a scratch that didnt get deeper into the paint. When i asked if it was not cause by the guys when washing mud i was told no. Later on i received invoice claiming am owing R8500 and the attached invoice including fixing of the whole car. When i called east london airport to enquire, the lady said the panel beater probably looked at all the fixes needed in the, and when i asked why am i made to pay for those fixes that have nothing to do with me she asked that i call head office. The invoice indeed include fixes that have nothing to do with the scratch i was made aware of. I have tried to get help from the head office but after waiting for about 30 minute being helped by the technician the call just get dropped. I have queried with ***> but she keeps ignoring my emails, all she is interested in is me paying what is ' due' to them

Please save yourself from misery and not hire from these guys. My R7900 deposit will probably be ****** through this *****alent process.