*****ulant transaction

<p>I want to complain about how customers are treated by this company. My partner had the unfortunate experience of renting a car from Europcar in Cape Town, where he had to pay and amount of R5000.00 even though there was a mistake with the booking. They then returned the money 2 days after he returned their car, on the 29th of Dec 2016, the took the money from our account because they had our banking details. When my partner contacted them, the blamed our bank. After the bank investigated it was found that the fault is with Europcar, they asked us to send our bank statement to them to show them that our money was taken, claiming that they will check on their side. We sent the statement and to this day - no response from them. This in my opinion is ***** and theft and i want Europcar to be exposed. </p>