********** and definitely not recommended

We dropped our car off and the lady pointed out we had a chip on our windscreen. When we picked up the car we did not look in such detail at the windscreen, but the chip definitely did not happen while we were driving. We disputed the claim and never heard from them again until we received a sms from a collections agency that we owe them money. We were charged R2592,47 for the chip in the window that none of us even noticed. It is INSANE!!! Never mind the crazy price, What the hell at not one stage where we contacted regarding this invoice, just handed over.

I WILL NEVER EVER USE THIS RENTAL AGENCY AGAIN.

After searching the reviews this is a regular occurrence with Europcar. I am now obtaining legal opinion as i will simply not just accept this!!