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I rented a car from Europcar kramerville on the 3rd of March as a courtesy car with my insurer. I got an sms on the 23rd of March to return the vehicle, which i did arrange and informed Europcar to meet me where i received the vehicle at the panelbeaters in wynberg. Europcar didnt arrive to pick up the vehicle until the next morning.<br> <br> I called the panelbeaters to confirm if the car was picked up and they confirmed that Europcar did collect the car, by their employee named \Noel\". Yet Europcar couldn't identify which of their employee signed the vehicle's document upon pick up and had to fill up the petrol which costed R500 odd, which was deducted from my deposit. While i did fill up the vehicle at two garages on my way to the panelbeaters. Now i need to prove that i did fill up the vehicle while the problem started when europcar didnt arrive to pick up the vehicle and do the routine checks that are done with the vehicle is drop off and when picked up.<br> I've always used europcar, if i don't get my money back i will ensure my insurer never allocates me to their unprofessional services. Someone is robbing me and Europcar doesn't care that it is one of their employee."