*****s

I checked my car with the inspector upon return and showed him the scratches that were on the vehicle which I took pictures of before taking the vehicle because nobody assisted me in checking the vehicle and the guy at the front desk said I should just take pictures of damage if nobody is there to check. After checking the car in and showing the pictures to the inspector we further check the vehicle and find nothing else wrong. Few days later I get pictures from europcar on damages but the car is not even in the same spot that I left it in which means someone drove it. I explain this to the claims administrator and she says it's fine I wont be charged for the claim. Now when I call europcar to find out where my deposit is for the vehicle they tell me there is a claim on the vehicle and only once the claim is settled in 21 days will I get feedback on whether I get my money or not. The claims admin had already told me I will not be billed for it so why is my money not being reversed to my credit card