HS
Hendrik S

1 reviews | Active since Dec 2009

31 May 2018, 10:22

*****alent Refuelling Invoice from Europcar - AGAIN!

I am again disgusted with the service and especially the invoice received from Europcar! This is the 2nd time that I am being charged for "refuelling" even though I filled the car at the BP just some 500m away from the Cape Town International Airport.

I assume that there is some fruadalent transactions taking place regarding the refuelling, but I will not accept this practice from Europcar!

I have taken a photo of the dashboard of the rental car at the time that I returned the car to their premises at the Airport. From their invoice the km reading is the same as what is shown in my photo. I also have the BP fuel slip to show that the car was refuelled.

There is just no response from Europcar or no excuse for this!

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Replies (1)
Europcar
Europcar's reply31 May 2018, 11:00
Official

Good day,

Thank you for your post

As per our Terms and Conditions all our vehicles are refuelled upon termination regardless of the fuel gauge reflecting full

Please be advised that your complaint has been escalated to the relevant branch manager for investigation

Thank you

Europcar