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I hired a car from Europcar in Swaziland Mbabane. A week has passed and they haven't returned my deposit. Instead they have debited an amount of R2900 saying it's for a dent they discovered after I had delivered the car and it was checked to be okay. I went there in Mbabane to see the dent, and it is so small I wonder how they can up with the R2900 they have debited without my consent without informing me. The manager there Lindelwa Dlamini claims to have tried to contact me but she didn't because my number has been working all along. Even if she did try to contact me, who gave her the right to just debit my Credit card for a dent I didn't see myself and agree to have caused. Also what is the Deposit amount for is she can on top of it debit my card. She hasn't paid back my deposit, she has debited my card for a dent I wasn't shown first which could not have been caused by me. What a terrible experience and bad service they provide for their tourists. There is not even a quotation of the dent they just took my money and failed to return my deposit. I want my money back. I want things done properly by order. She is basically being ********** now going about debit customers cards without their knowledge, what kind of business is this. My number in Swaziland is ***7