MB
Matthew B

1 reviews | Active since May 2018

28 May 2019, 07:23

*****, *****, *****.

I hired a SUV for a week. The first Nissan X Trail I was given had terrible brakes which felt badly worn and would squeak endlessly. We changed the car for a Kia Sportage. Returning the car it was fully inspected twice and cleared of any damage etc. They even opened the storage to the spare tyre and cleared it. An hour after dropping it off I received an email from Europcar claiming that the spare tyre was flat. I didn't use the spare tyre, I didn't even ever open the storage area to the spare tyre. Both inspections on returning the vehicle cleared the car. This is outright *****! Will never use again and strongly advice other customers to be vigilant!

0
Replies (1)
Europcar
Europcar's reply28 May 2019, 09:02
Official
Good Day, 
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative has been assigned to your case.
Thank you 
Europcar