MB
Matthew B
1 reviews | Active since May 2018
28 May 2019, 07:23
*****, *****, *****.
I hired a SUV for a week. The first Nissan X Trail I was given had terrible brakes which felt badly worn and would squeak endlessly. We changed the car for a Kia Sportage. Returning the car it was fully inspected twice and cleared of any damage etc. They even opened the storage to the spare tyre and cleared it. An hour after dropping it off I received an email from Europcar claiming that the spare tyre was flat. I didn't use the spare tyre, I didn't even ever open the storage area to the spare tyre. Both inspections on returning the vehicle cleared the car. This is outright *****! Will never use again and strongly advice other customers to be vigilant!
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Replies (1)Europcar's replyOfficial
28 May 2019, 09:02Good Day,
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative has been assigned to your case.
Thank you
Europcar
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative has been assigned to your case.
Thank you
Europcar
Europcar's reply28 May 2019, 09:02
Official
Good Day,
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative has been assigned to your case.
Thank you
Europcar
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative has been assigned to your case.
Thank you
Europcar
