***** by Europcar

<p>It has been over a week since I sent the below email without response from Europcar, I find your service to be shocking, but the worst part is that you have taken my money.</p> <p> ********** 3</p> <p> </p> <p>"Hi,</p> <p>Please pass this email on to the most relevant contact if this is the incorrect channel.<br />I have received this invoice (attached) from Europcar concerning my rental over the weekend.</p> <p>It is completely incorrect with respect to the kilometers driven. I was given a Kia Rio on Thursday, the car stopped working on Friday night, I had to wait for almost two hours for the car to be replaced with ANOTHER vehicle.<br />I had no more than 500km combined with both vehicles and I refuse to be charged R1800+ on the invoice. There is no way I drove over 1400km as the furthest I went in the three days was Stellenbosch.</p> <p>The second incorrect item is the refueling, R500 for what? We only used a quarter of the tank on the replacement car, this needs to be realigned as well?</p> <p>If anything, Europcar owes me for the frustration and issues related to YOUR car breaking down, but I am reasonable.<br />So please can Europcar be reasonable and refrain from charging me "extra" kilometers driven which is crazy?</p> <p>Please get back to me as soon as possible as I will be pursuing the this further.</p> <p>Regards"</p>