NM
Nomthandazo M

1 reviews | Active since Jul 2017

20 Jul 2017, 10:44

Fatal accident

<p>I hired a car on the 27th January 2017, and was involved in a car accident the 29th January 2017. Car was a write off. Europecar only advised me with an access amount of R3400 and did not mention that should the car be involved in an accident i am liable to pay double access. Now an invoice of R6200 is sent to me stating that i owe Europecar that amount. Customer services ( Nthabiseng) was unable to sort out this matter. She even spoke to the branch which confirmed that i was never advised of such.</p> <p>A letter of demand is now sent to me no one is interested in helping me.</p> <p> </p>

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Replies (1)
Europcar
Europcar's reply20 Jul 2017, 18:30
Official

Dear Nomthandazo

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally

Tempest Car Hire - Customer Service