Falsely accused of denting a car

To say I am utterly disgusted with the service I have been provide by your Branch at the Durban Airport is an understatement, I am livid!!! I also don't know what relationship you have with Tempest but clearly you are in the business of ******** people together, let alone the fact that my integrity has been questioned by being accused of denting your car, We hired a Hyundai i10 through an Agent JustCarhire who then referred us to Tempest at the Durban Airport, a faulty Hyundai i10 was given to us by Europcar and the documents I signed were from Europcar, upon driving the car, I then realized it had a faulty steering wheel and decided to return the car back to exchange it with another and we were also hoping for an extension for a day.

The car was inspected upon the exchange and we got confirmation after the inspection that the car we returned was fine and everything checked out, we were then given another car and left, In the morning the following day we got a call that the car we exchanged was dented and the paint was still chipping which proves that the dent was still fresh, this comes after an inspection was done the previous day by the way when we went to drop the car and got confirmation that everything checked out, I then refuted that, not only did I not dent the car, the fact that they inspected it and found not fault and later came back to say it was dented was infuriating, their response to the question I posed was that the person who inspected my car was a security guard!!!! Have you ever? I refused to take responsibility for a car that was clearly dented after I left and told them this much, I requested to see the car and also the footage of the time when I returned the car.

When returning the new exchanged car, we asked to inspect the dented one and saw a FRESH dent that clearly did not happen when I was driving the car, I then requested the footage and we were told that they have now since realized that it will be unfair to blame us for a dent when the car was initially inspected and the inspection returned no fault, I was like excuse me?!!! who are you bull****ing??

They later sent an email stating that out of Good faith, the claim was closed and I will no longer be liable for the damage, well I wasn't to begin with!!! I don't appreciate the fact that I've been falsely accused, rest be assured, I will not let this go even after the email I was sent stating that I'm no longer liable, you people are ******** and I won't let you get away with this behavior of chancing and abusing customers

I have also omitted a lot of horrible customer service experience here from all the consultants I was dealing with respectively because quite frankly I don't have time for this nonsense but rest be assured I will get to the bottom of your ********