Falsely Accused Of Damaging Car

I rented a car with Europcar in OR Tambo on the 22nd December 2017, returned it on the 30th December at Park Station. A guy called Sydney received the car at Park Station and couldn't find the quality control form in the car and logged the damages that were in the car as if they were mine. I feel he could have easily checked in the system and verified if the damages were old or were done by me. I followed up the case was and I attended by Mickey Molefe from the call centre who quickly established that the damages were from the previous rental. I was later referred me to Janice Ntaka who is on the manager at Park Station she also responded with the email which is in my possession confirming that the damages were from the previous rental.

I was surprised to learn that i was declined a refund by a person called Rowan Kellerman, I called him and I established from our conversation that he wasn't fami**** with my case in spite having declined my refund. Three days later i still haven't heard from Rowan who promised to call me the day after i called him.

It is one month two weeks now I have not found joy from Europcar. I'm really disappointed.

Unhappy client