False Information

Europcar has become the rental company of choice since they are the only, besides Tempest, that offers a rental with a debit card. I, however, was not happy that the holding deposit changes once you collect the vehicle as compared to what is confirmed in black and white on the internet.<br> <br> I made a booking on 23/09 and called the Cape City branch who confirmed that my holding deposit would be much higher than shown on the web. I then called the call centre to ask why false information is shown on the web and was advised that the call centre manager, Yasmin Davids, has heard my complaint and will ensure that I only pay what is shown on the web. The branch then called me back to advise that according to Yasmin, she was not aware that I am paying by debit card, this after a comprehensive detailed report was explained to the call centre staff member who spoke to her. I called back after 14:00 to speak to Yasmin, who was not available. Nearly an hour has passed and no one has contacted me. The rental is due to be picked up at 17:00 and there is still no clarity. This type of service is not what I expect from Europcar.