Failure to return deposit - false damage claim

<p>I’ve rented a Ford Figo on the 13-14 July 2016 at the Vanderbijlpark branch through my insurance, as a replacement car while my car went in for repairs. The car they gave me had a scratch on the left back door and the boot, but in the inspection sheet they only mentioned the scratch on the door, I did not think much of it as it was the same type of scratch mentioned in the report.</p> <p> </p> <p>When I returned the car in the same condition as I received it, they told me that I would receive my deposit back after 3-4 days. After a week I checked my statement to see if the money has been returned to my account, with no luck. After enquiring about the delay, the feedback I received was that they had a damage claim against me of R2300 for the scratch against the boot, even though I received the car like that and the lady that gave me the car was in agreement that it is the same type of scratch reported on the inspection sheet.</p> <p> </p> <p>I can’t help but think that Europcar is out to con people that are not as diligent with the inspection as they should be, out of good faith.</p> <p> </p> <p>Very disappointed with the way this was handled, no notification of a claim – just taking money from my credit card for damages done by someone else.</p> <p> </p> <p>I have witnesses that can verify that I received the car with the scratches and would like to resolve this issue and receive my deposit back!</p>