Failure to refund deposit on a car rental - 10 days and counting

<p>Twice now I rented a car from Europcar Cape Town, and in both instances the reaction time from Europcar in lifting the reservation or refunding the deposit for the car rental is totally unacceptable. This review refers to a rental I made over the weekend of 10, 11, 12 March. A deposit of R9500 was taken of my account, not reserved, banked. This is not the real issue. The issue is that I returned the car on the 13th of March, now 10 days ago, and the refund for my rental has not been done. It took me 10's of phone calls, and long discussions on the phone to make them realise they actually debitted my account incorrectly, and then to have a promise it will be refunded, with no action yet. Europcar, you are a reputable company, how is this possible? </p>