Extremely difficult to contact - ****ty after service

After hiring a vehicle for a week,i dropped off the vehicle and did a walkaround with the employee.He notified me that everything is in order and that I can leave.

After going through the boarding gates at the airport, I realised that the keys was still with me - i tried calling the particular branch multiple times and the call went unanswered.I then called the headoffice and they put me in touch with the local branch only to be told to contact the manager - after many calls,he cut my call promising to call me back ,which he did not do. My call records show over 15+ calls that were declined or unanswered. (please contact me for a screenshot) - i've tried calling this manager 2 days later,and he still does not take my calls!

I was forced to board the plane with the keys and made my own arrangements to drop off the keys at a branch in my destination city - only for the employee there to tell me that i should pay for the days until the key reaches the originating branch

Due to their extreme lack of communication and unwillingness to assist in a desperate situation, using Europcar was an utter disappointment. Their failure to answer calls created a stressful scenario which could have been easily averted. Even more disappointing is the fact that they intend punishing me for something they failed to properly manage