Excellent Customer Services Consultant

<p>I was in the unfortunate situation of having to make use of a courtesy car for an extended period of time. At the time of receiving the vehcile, i was requested to pay a R 1500 refundable deposit, which i did. Upon returning the vehicle to Europcar on 21/02/2017, I was expecting a refund. I was informed that it may take up to 7 days for the refund to be proceessed and later was requested to complete a refund request. I never heard back from Europcar and on 20/03/2017 I made a call to the Europcar customer services department and was assisted by Nomsa. I was informed that she would have to speak to someone about my refund and would get back to me. Needless to say I never heard from Nomsa again. I then made another call to the customer services department on 24/03/2017 and was assisted by Judy Karam. She also informed me that she would have to follow up and get back to me, so at this point I wasn't expecting much. Judy, however proved me wrong and called back on the same day albeit at 18:00. I missed her call but on Monday morning she callled me back, not just to inform me of the status of my query but to let me know that the matter has been finalised and I should receive my refund within 72 hours.</p> <p> </p> <p>I am truly grateful to Judy for the manner in which she dealt with my matter. She acted professionally and with empathy and has a very positive and friendly demeanour. Well done Judyyou have turned a frustrating experience into a positive one. Thank you!</p>