Europecar - Worst service ever!

Never ever use Europecar. Please, Stay away. No service at all. No accountability. No feedback. They overcharge. They take your money and you spend weeks fighting to get it back.

I had a vehicle breakdown and my roadside assistance arranged for a rental vehicle with Europecar. The consultant at Europecar was eager to deliver the vehicle. I asked him a few questions before I agreed to have the vehicle delivered because I need full disclosure before i use a service. He confirmed multiple times that they will deliver the vehicle to me free of charge and that they will collect it the next day. He repeatedly confirmed that i will not be charged for the use of the vehicle as they have a voucher from the insurance company. He confirmed that the only cost will be my Deposit of R2,500 which i will get back when the vehicle is returned. He delivered the vehicle on time as promised. He was friendly, efficient and helpful at point of delivery. I inspected the vehicle and he also assisted in this. He made it easy to obtain a vehicle. But this is where their service falls apart. The vehicle was not collected the next day. it was collected 3 days after I called them begging them to collect their vehicle as they promised. I did not get my refund as promised. I called multiple times, spoke to multiple people including Paula the branch manager at Cape Town Airport, who all promised to sort out my refund. When I called on 6th day, 3 days after the vehicle was collected, it was till not booked back in. Promises were made for my refund. On the Saturday morning I received an invoice on email. They are charging me R2,324 for the use of the vehicle. The are charging me for 2 days rental, collection fee of over R1,000! Today is 11 days after the vehicle was supposed to be collected by them and i still do not have my refund. The claim when you receive the vehicle, they must 1st take your credit card and reserve R2,500 then you get your car. But when you return their car, they take more than 11 days to give back your money. This is not fair to any consumer. Europecar must be avoided at cost. they will take your money and you must fight to get it back.