Europecar South Africa

<p>In October I was involved in a car accident, my insurance arranged for a hired car from the above company. . I collected the car on the 25th October 2016. I had cash on me, so Ipaid the deposit of R 1,250.00 instead of using my debit card. On the 23rd November 2016 I was contacted by Europecar to say I need to return the car by 13h00 that day, as they have been notified by the panelbeaters that my car was ready. On contacting Renewit, I was told that my car was not ready. I then notified my insurance company and they in turn notified the car hire company. I eventualy got my car back on the 25th November. I was told that the deposit would be paid back within 7 working days. While all this happened another customer returned a car. Because he was Scottish, they told him that he has to pay for repairs on the car as it was damaged. He pointed out that it was mud from all the rain etc. They insisted that it wasn't!!! He eventually asked them for a cloth and a bucket of water, and proved that it was dirt. He was treated worse than the dirt on the car.</p> <p> </p> <p>On Monday the 10th December I queried why my deposit was not paid back, I was then told that I had to pay for 2 days car hire. My insurance company informed them that that is not the case. I was then told that they do not have my banking details. I went to Europecar Fourways and they told me that they do have the correct banking details, as given to them when I collected the car on the 25th November 2016. I am stll waiting for my deposit to be returned!!!!</p> <p> </p> <p>Would I ever use them again. NO NO NO</p>