EV
Elizabeth V

1 reviews | Active since Jul 2018

27 Dec 2018, 17:13

Europecar- EXPERTS AT UNDELIVERING

Such a dissapointment. After giving us a car that had too many km’s logged, whose inside was less than desirable, the radio broke and wiring completely faulty, they refuse to get back to us... as promised by the store manager on the 13th of Nov’18 at CPT international airport. They charged us the full price for a car half the value of what we expected. No person in their right mind would be happy with such a bad car. They were all up in arms when we logged out complaint, saying that we should’ve bought the car in for an exhange... BUT dear Europecar... let’s get this right... you give me a faulty car, it is YOUR responsiblilty make sure your cars are in mint condition. I’m still waiting for that much promised call, and I still want a partial refund. Disgrace!!!

0
Replies (1)
Europcar
Europcar's reply15 Apr 2019, 09:43
Official
Good Day, 

Thank you for affording us the opportunity to look into this matter for you.

Kindly note that a customer care representative has been assigned to your case.

Thank you 

Europcar