Europe Car sucks

I would like to inform all about the service provided... By Europcar car hire. I received a courtesy car from Europcar I unfortunately was involved in a car accident which was not my fault. I then informed Europcar they said I would have to pay for the damaged vehicle (as they are self insured) and they would refund me when they claimed from the third party. I then made payment arrangements . I now found out that they received full payment from 3rd party in September 2018. Yet I am still waiting for my refund. I called and was told that I had to still keep paying every month!!!! then I called the call center and was told they would get back to me on 29 November 2018. It is now already almost 14H00 and no response yet. REF ********** 3