Europcar/Thempest East London Airport

I hired a car on the 17 of May for 2 days and I was assisted by the guy named Thabang whom I believe is an agent and I was referred to him by a friend. He sent me a quotation and total amount need was R4100. From this total amount R3200 and some odds was my refundable deposit. We got to East London Airport Branch and we had to wait cause they didn't have cars. They gave us Ford Eco Sport but I made it clear that I want polo. We got car key at 12:25 - 12:30 however on their work sheet it's written 12:06

Returned the car on the 19//05 at 12:15 and there were two ladies at the reception busy doing phone calls and they were not even paying attention to me. Handed over the key and left, there was no returning form or anything that proves that I brought the car on time.

22/05 received bank notification, only R1300 and some odds that was released by Thempest. Sent WhatsApp message to Thabang and asked him why they only released R1300 and advised that he'll ask for invoice and he'll send it to me via email. He did not ask for email ID (I don't know how he was going to send me the email). Days passed by with no feedback, called in at ELA branch and assisted by Wiseman. The guy went through my invoice and told me that I was charged 800 a day, they had to charge for another day cause I brought the car late at 15:00 and they had to add fuel (which I am aware of). Sent this Wiseman guy the quotation I received from Thabang and he advised that he'll escalate the matter to his manager and he'll get back to me.

I waited for the whole for feedback, non of them called or sent an email. Called Thabang and he said he'll get back to me when he's done at the "bank" and he never called me. Called Wiseman and he said he'll get back to me after 5 minutes and he didn't. Text the agent, he just read my WhatsApp message, dololo feedback.

I'm very disappointed as this is my first time hiring a car and I had the worst experience.