Europcar Withheld My Deposit

EI am extremely disappointed with the service I have received from Europcar South Africa. I rented a vehicle from Europcar and returned it in perfect condition, with no damages whatsoever. Despite this, Europcar has withheld my deposit —Deposit paid R 16015.00 Total rental cost R 6056.85 Refund due R 9958.15

I have sent over 30 emails disputing these charges and requesting proof of any alleged damage caused by me. To date, Europcar has failed to provide a single piece of evidence, no reports signed by me, only random photos, no damage report signed by me, just allegations yet they claim i was aware. They simply continue to charge me without justification.

This is completely unacceptable, *********, and feels like deliberate exploitation of customers. I am requesting:

Immediate refund of the full R9,958.15

Proof of any alleged damage, if it exists (signed inspection reports)

If this issue is not resolved urgently, I will escalate the matter to the Consumer Goods & Services Ombud (CGSO), the National Consumer Commission (NCC), and pursue action through the Small Claims Court.

Europcar, please resolve this matter immediately. I simply want my money back and fair treatment.