Europcar TERRIBLE SERVICE!

I booked a with Europcar and as usual they take a deposit and will refund it 3-4 days after returning the car. They sent an incorrect invoice, then promised to sort the matter out on the amounts. On the 14th of December, I received two invoices from Europcar with different amounts anticipating payment in3-4 days as per norm it is the 28 December today and still no payment has been Done.

I called them using my phone and money, they wouldn’t be decent ask to call me back after they created a mess that I must now chase after them to fix their own mess. Nicole Loter and Daniel James from Europcar both asked for my banking details to refund me but both of them are now on leave and this matter is still not resolved. I emailed them again this morning and used my data and called them using my airtime to follow up on a matter they chose to neglect but I still don’t have my money back or a response from Europcar. Andre Bottas is the manager who has been silent on this matter. I’m very disgusted by the manner in which this is being handled. Poor service from Europcar