Europcar / Tempest BAD SERVICE

I am utterly disgusted at the service from Europcar Rental desk at OR Tambo airport. I booked a Kia Picanto and upon arrival was told there is only Datsun GO and Renault Kwid cars available in the "same class" and the assistant at the desk said "in any case we disposed of all the Kia Picanto's". This infuriates me, because you still advertise and mislead clients thinking you have Kia Picanto's, and i dont care what class the car is, the safety rating is much more important. Why in the world would you dispose of Kia Picanto which is one of the safest small vehicles on the market, and keep vehicles like the Datsun GO and Renault Kwid with THE LOWEST SAFETY RATING????????

You clearly dont care about your customers safety in your cars. Although they might be the same size of car, their safety rating is definitely not the same. I have the safety ratings available on request if you doubt my statement.

Upon driving out the airport on my way to my meeting that i now was already late for because of the back and forth with the assistant at the desk about the safety rating not nearly the same as the Kia Picanto, the car steering wheel started shuddering just over 100km/hr, which makes the car even more unsafe and unreliable. Clearly the cars wheel balancing was out, and if any of you cared, you would have corrected that before giving it to the next client to drive.

Upon checking the car back in before my departure back to Cape Town, it was brought to the attention of the agent receiving the car back from me. Which i wouldnt know if it was reported.

I am so disgraced with the lack of service from Europcar/Tempest Car hire.