europcar stole my money

<p>I resently used a car hired from europcar because my car was at the pannel beaters getting fixed. I payed my deposit on collection of the car and was told i would get it back. I took back the hired car on the 19th of April 2016 &nbsp;at the fourways branch where i had picked up the car. When at the branch i was told i would be invoiced and then payment will revert back into my account(deposit refund).</p> <p>NOthing has happened till this day. Instead these crocks took an additional amount from my account and didnt refund me my deposit. when i call them i can not be helped as no one can give me answers.</p> <p>I am tired of always being put on hold number one and number two, who the hell gave these pple permission to take my money with out my concent/approval and with out having given me an invoice of some sort highlighting what is due to me and owed to them.</p> <p>This is rediculous, every time you need answers from these car hire places( Europcar)&nbsp;they always tell you that a complaint has been lodged and when you call back to follow up they lodge another complaint. Seriously when will these complaints be attended to.&nbsp; Europcar is ******** pple because of the lack of administration they currently have.</p> <p>&nbsp;</p> <p>Angry customer</p>