Europcar *****s your money

<p>I rented a car for the first time from europcar. Then when I was done I returned the car. They told me my deposit that is more than R5000.00 will be back in my account within 7 working days. On the eighth working day I phoned them and asked where is my money. They told me it should be in that day. It did not happen, then I phoned them on the nighth working day and said I want my money. They then told me, because the ID number we gave them does not match the ID number of the card holder the payment failed. We used my girlfriends ID number as she made the booking and we used my card. Now they want me to fill in a form to get my own money back. They never let me know that the payment failed due to that invalid reason, because you do not need someones ID number to deposit money in their account. My question is, if I did not follow up with them, I would have never seen my money, so from how many people have they ****** money this way?</p>