EUROPCAR SO USELESS< NEVER HIRE FROM THEM YOU WONT GET DEPOSIT BACK

in august LAST YEAR I received a van rental from eurpcar commercial as per my insurance at the time. the van was returns in September last year. during its time with me it had met in an accident, another road user had changed lanes on to me, however the kind person had his insurance pay Europcar for the damages. When the driver collect the car (Europcar staff) he had not given me an inspection sheet for the car I was told to just fill his form, as he left he (the driver) smashed the car in my drive way, reported the matter. This year January I receive an sms saying I need to pay them. so I started to look into it, called around. I had paid a deposit in cash which I got no invoice for, finally in feb I was told by Berenice aspeling that it seems I can get my deposit back less the etoll. mind you I returned the car with a full tank of fuel, till today no call, every time I call in " its still being escalated. spoke to a supervisor a month a ago who promised to call me IN $ DAYS till today nothing...… Europcar car hire please find strong staff, seems like everyone is on leave or on a call. I left a message for the supervisor to call me 30 mins ago and nothing, warning him that I will post this on hello peter and go to FNB LAW ON CALL o and by the way I confirmed that the insurance did pay you guys last year.