Europcar sa.. most frustrating experience

My experience with Europcar South Africa... Fourways branch.

As luck would have it we need an additional vehicle because one was in an accident the other in for repairs and we where yet to take ownership of our replacement car.. i call Europcar to book a polo vivo to fill in as a temp vehicle.

Lady on the other end of the line... No problem car will be ready at 12am the day of. I arrive at the fourways branch present my drivers and credit card to collect the car. (My father droped me and i told him no probs you can go im sure all will be ok ) btw car was not ready... The lady behind the counter takes My drivers scans it .. license has expired.. (16 April) i tell her im aware of that and my booking has been made.. and i legally have 21 days to be on the road. She says let me talk to my manager....

Enter the most antagonistic woman ive ever met. She come out of the office...

Sir.. the 21 days you have are subject to the proof of booking you've made to renew it... i tell her ive booked online and have the email as proof... nope not good enough... ok .. i call my father back to let him rent the car.. overhearing this She says yes but then you cant drive the car.. i look at her with somewhat disbelief ( as i know you can load an additional driver) then she looks at my credit card and with a smug smile says ... and you cant pay for it he has to pay for himself... i couldn't believe my ears.. i asked the other lady for my cc and license back took my stuff and told her ill never be back again.

The utter feeling of embarrassment and anger felt at that piont was something i cant describe. As a business owner i would be ashamed if a staff member when beyond the call of duty to frustrate and humiliate a client...

To top it off. I called the head office customer service.. explain what happened and till now not a word or an apologie.