Europcar robbing clients

I rented a car at Europcar Cape Town International airport during November 2024. When I was busy doing the car booking, a white male client was lodging a serious compliant. He was indicating that when he booked the car, it had several scratches and dents which were not indicated on the inspection report. However, when he returned the car he was charged for those scratches and dents. I did not take the gentleman serious as I thought such will not happen to me. Little did I know that the same thing will happen to me when I returned the rented car. I was charged more than R600 for scratches on the wheel cap which I am of the view that there were there when I booked the car. I was a total fool for not learning from previous clients of Europcar. Even today, they have not yet paid my deposit. When I call them, they just send me from pillar to post. I have given up on my hard earned money of over R3000.00 because it is clear that I might not get my deposit back. So please learn from my experience and don't be a fool like me. I would never encourage anyone from renting a car from Europcar.