Europcar RIPOFF!!

My Wife and I flew from Toronto/Canada to London England summer 2019. I had booked a car through sell off vacations website which uses "car trawler" to reserve and supposedly pay for a car with Eurocar. I paid for my reservation in full while in Canada prior to our trip and received my confirmation stating paid in full and ZERO dollar balance upon arrival. Upon arrival I was told that was just a deposit and didn't really count. The car I reserved was not available. I was fine with that except I was charged $800 + for an "upgrade" which looked like an equivalent to me. After stating my case, Europcar and Car Trawler both responded basically with "oh well" leaving me well out of pocket. We are now booking a trip to Germany this August 2020 and while looking to book a car, Europcar came up as an option and I happily moved on! Seems there are some positive reviews and some not in regards to Europcar, mine obviously is not and I shall NEVER rent from them again... ONCE BITTEN...

Peter Neuschild.