Europcar / rentalcars.com

I am very much disappointed with their wrong information. I book a car through rentalcar.com and used it for less days. Before I returned it, I contacted Europe car head office and spoke to Elise and she reassured me that refund will be made for the days I did not used. I even drove to the Randburg Branch and they asked for the registration number of the vehicle, checked on their system and reassured me they will refund me... BUT when it was time for the refund, they give another story and refund to refund for the days I did not use the vehicle