Europcar rental car damage ZERO feedback

Hi<br> <br> I am sending a message in connection with a booking I made in Cape Town. I collected the car on Friday 29 May 2015. I returned the car and noticed a scratch on the fender petrol cap. To be honest I am not sure if that scratch was there when I collected the car and now I am being charged for the damage which could have also happened when the car was parked over the weekend as the winds blew like crazy. Whatever the case, I am happy to sort out the matter. <br> <br> My experience has been unpleasant because no one from your company has taken the effort to communicate with me about anything, you are holding my deposit which is understandable, but if I don't phone you (the phone has been put down over 13 times on me attempting to get a hold of you) I would have no clue about whats going on, are you investigating, getting quotes, whatever, it's been awful sitting in the dark a week later with no clue and no effort from you to contact me and just fill me in on what the process is and when it will be resolved, no indication of timeframe. nothing. Please can someone contact me from your CT airport branch and just communicate. That is all I am asking for.<br> <br> Thanks<br> Melissa Griesel