Europcar Rental

On Friday the 16th, I reserved a car with Europcar. I called a few hours in advance to make sure everything was in order so as to avoid delays at the time of pick up.

1. We sat at the pick up office and were not offered any help till we had to get the service attendant's attention.

2. The car was not ready. My pick up time was 16:30 but I left their offices at 17:30.

3. I called the managing person who promised to call me on Monday and apologise, I have had no call to date. Today is Thursday.

4. I sent the car back on time, petrol full to the brim but to date my account has not been credited with the amount they held on my credit card. Mind you the deposit amount kept changing every second.

To sum it all up, worst service ever. I would rather walk than hire a car from Europcar. Really disgusting service. You cannot delay a client for an hour and delay payback for a further 5 days on an intact vehicle. I don't recommend this car rental outlet for anyone.