Europcar Ready2GO - Very disappointing

I have booked a vehicle yesterday(03/06/24) for today(04/06/24). I have used their Ready2GO submission yesterday night that states "No more queues. No more paperwork. Just pick up and go". My appointment was for 8 o'clock this morning, I have arrived on time only to receive a message that the vehicle is not yet ready, 15 min later I went back to counter only to receive another message to wait additional 15 min. I finally went back to counter at 8:40 with a new message that the vehicle is 20 min away. 9 O'clock they called me to receive the car but before this I had to complete paper work again, I have to present my license and bank card (after submitting everything online). I did not have the card with me as I was under the impression that they have everything after they have taken R1 out of my account and refunded it. Had to make a plan to get the card to them which I did and had limit problems so used another card where they then had to change the contract. Europcar did not do like for like (gave me a different contract as the one that I app**** for online) and had additional costs of R4000 with non of the waivers I have originally selected. Finally left after 2 hours, still have uncer*****ies re my contract. Very disappointed.