Europcar Oribi Airport

<p>I rented a car for pickup at 9am the Oribi aiport on Saturday the 28th of January. Because of flight delaiys i was late for about an hour and a half or so for pickup, I was kind of impressed when I received a call proactively asking me if i was still fetching the car and i said yes but was running late. Twenty miinutes later i arrived at the aiport and the kiosk was vacant. I called out hello a couple of times...after a few minutes i could clearly hear the door at the back closing so i thought someone was coming in. Still no one came to the front desk. I called the number from which I received the call and it was ringing at the front desk. I waited for a good 15 minutes with no assistance. I eventually went to the back and found a guy with a europcar t-shirt and asked for assistance. He promplty went back saying he was going to get Nathi who would assist me. Five minutes later Nathi strolls in - no apology. when I ask why i has to wait long while he was away he says very arrogantly i said i was running late.</p> <p>so he starts assisting me with the rental. I had rented a class A car via kulula using my vitality membership and i was quoted a deposit of about R1,7k. He then says he will have to hold a deposit of about R5,5k. I then asked why the amount was different from my quote? he just folded his arms and said he cant change it unless i have an invoice. I try retrieving the invoice from my phone and my battery dies. Luckily my friend was there so we called kulula and asked them to send invoice and luckily i asked for them to cc me on the e-mail. he still refuses to amend amount until invoice comes. I try and explain that we are running late already for a family event and ask him why he is not offering his phone seeing i am battling. He again arrogantly says I did not ask for him to help. Anyway i see we are going to wait forever for the invoice - i try reboot my dead phone and i see e-mail and forward it to his email box.</p> <p>he eventually changes the invoice and takes me to the car which was full of unmarked scratches...took more time ticking them off. As i get into the car thhere are crumpled tissues and where you normally find complemetary mints there was some milkish liquid and another used tissue. I was running late so i just drove away - missed my aunts memorial service.</p> <p> </p> <p>Never before have I experienced this type of service from any of the Europcar outlets.</p>