CM
Carel M
1 reviews | Active since Nov 2013
05 Dec 2018, 11:28
Europcar not paying out approved 3rd party claim!!
I have struggled from April 2018 with a 3rd Party claim from Europcar. Up until now I have had to follow up about 15 times to see where the claim was and FINALLY I was informed that the claim was approved and that my money would be refunded on 17 November 2018. On 21 Nov I got a credit note from them indicating the amount. It is now 5 December and after 2 mails and unanswered calls I still have no idea of when my money would be reimbursed.
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Replies (2)CM
Carel M's updateReviewer Update
05 Dec 2018, 11:31My contact person was Noelene Chiba. Service has been poor at best and it is virtually impossible to get hold of her.
CM
Carel M's update05 Dec 2018, 11:31
Reviewer Update
My contact person was Noelene Chiba. Service has been poor at best and it is virtually impossible to get hold of her.
Europcar's replyOfficial
11 Dec 2018, 20:12Good day
Thank you for your post
kindly note that your query has been referred to the relevant department and a Europcar representative will be in contact wit you
Thank you
Europcar
Thank you for your post
kindly note that your query has been referred to the relevant department and a Europcar representative will be in contact wit you
Thank you
Europcar
Europcar's reply11 Dec 2018, 20:12
Official
Good day
Thank you for your post
kindly note that your query has been referred to the relevant department and a Europcar representative will be in contact wit you
Thank you
Europcar
Thank you for your post
kindly note that your query has been referred to the relevant department and a Europcar representative will be in contact wit you
Thank you
Europcar