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Louis R
1 reviews | Active since Jun 2018
22 Sept 2023, 15:25
Europcar NO refunds as per policy
We have rented a vehicle from Europcar Cape Town International Airport. We delivered the car without any incidents. Their policy is to refund you within 3-4 working days. I am now at 5 working days and no refund received. I tried calling them but they keep on ignoring any calls and requests.
PLEASE BE WARNED! DO NOT RENT A CAR FROM THEM, YOU WILL NOT RECEIVE YOUR REFUND! I WILL GO OUT OF MY WAY TO NAME BLAME THEM! POOR SERVICE, EASY TO TAKE YOUR MONEY WITH RENTAL, BUT NOT AT ALL COMMITTED TO PAY BACK REFUNDS! BASICALLY *****ING YOUR MONEY!
BE WARNED....
Helpful (0)
Replies (3)0
Replies (3)
Europcar's replyOfficial
26 Sept 2023, 15:00Good Day Louis
Please share your RA number (reservation/reference number) with us. We will escalate your query with Customer Services to assist
Europcar's reply26 Sept 2023, 15:00
Official
Good Day Louis
Please share your RA number (reservation/reference number) with us. We will escalate your query with Customer Services to assist
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Louis R's updateReviewer Update
26 Sept 2023, 15:45The booking was made on ID: *** for the date of 15 to 17 September 2023.
LR
Louis R's update26 Sept 2023, 15:45
Reviewer Update
The booking was made on ID: *** for the date of 15 to 17 September 2023.
LR
Louis R's updateReviewer Update
26 Sept 2023, 20:45This has been 10 days now since we returned the car. Your policy states 3 to 4 working days to be refunded! Why have the refund not been done???
Seems like Europcar is easy to take someone's money but do not care about customer service at all. Why would you not refund a client after we kept to your rules?
I would absolutely be ashamed working working for a company that treats clients like this!
Seems like Europcar is easy to take someone's money but do not care about customer service at all. Why would you not refund a client after we kept to your rules?
I would absolutely be ashamed working working for a company that treats clients like this!
LR
Louis R's update26 Sept 2023, 20:45
Reviewer Update
This has been 10 days now since we returned the car. Your policy states 3 to 4 working days to be refunded! Why have the refund not been done???
Seems like Europcar is easy to take someone's money but do not care about customer service at all. Why would you not refund a client after we kept to your rules?
I would absolutely be ashamed working working for a company that treats clients like this!
Seems like Europcar is easy to take someone's money but do not care about customer service at all. Why would you not refund a client after we kept to your rules?
I would absolutely be ashamed working working for a company that treats clients like this!