Europcar never again

<p>Hi</p> <p>Europcar Capetown</p> <p>The car was returned with a full tank. The person that we handed the car to checked and was notified that we had filled up to make it a full tank. During our duration in Cape Town we only used a quarter tank.</p> <p>This in itself is shocking that i have been charged extra for re fueling. Also the car was returned on Tuesday 21/03. On Friday 25/3 i called to enquire about my credit card refund and was told that i was due a R1000. Today i call to check and the lady i spoke to said R797. This for me is shocking customer service. I was made aware about an "admin fee" of:</p> <p>R84<br />R96 for refueling<br />R20 fuel charge.</p> <p>This is an absolute farce and disgraceful also underhanded.</p> <p>I have no issue with the "admin document fee of R84 but the fuel charge is pure ************.</p> <p>The fact that only quarter tank petrol was used and the fact that i filled up the tank when returning the vehicle shows that this company is *************. Also the attendant was showed the car and made clear that the tank was filled up is a disgrace.</p> <p>I will no doubt be showing this on Hellopeter as by judging with the current hellopeter reviews of Europcar its clear i will never use this company again. i have always used AVIS car rental and have always been happy with their service. On this occasion we used the discovery discount so used Europcar and have been charge over. Not sure how many people have been conned with this before.</p> <p>Never again. I want a full refund of the petrol. Your company needs to check the reviews on hello peter because it seems i'm not the only one that has been cheated out of paying "fuel costs". Shocking.!!!!</p> <p>I will not deal with this again.<br />Udhir</p>