Europcar nearly ends our holiday of a lifetime

This is the complaint I sent through to Europcar yesterday - they just about ruined our special family game reserve holiday, which my daughter's had been looking forward to all year.

"Absolutely disgusted with Europcar.

Arrived at 4.50pm to pick up my car, spent 25 minutes doing admin (ridiculous when you held all my details in your system), only to find that you had allocated me a tiny ‘A’ class vehicle, with no boot space. [I had forwarded on my booking confirmation, detailing the class of vehicle as 'C']

There was no available C class and no attempt was made to find me a suitable vehicle, suitable for a 1 week game reserve holiday.

Most annoying, was the fact that you were still going to charge me the quoted price for the C class.

All competitors were closed and we had to leave at 4am the next day or forfeit a days paid for holiday (R7k p/d).

We ended up having to take my 82 year old father’s 10 year old car, leaving him with no transport for the week - adding unnecessary ware and tear.

Absolutely disgusted with your company and I will never use you again.