Europcar most pathetic service and staff

On the 20th April 2022 today at this moment 20h14 I enter one of your car hires at king Shaka international Authorised by my insurance to fetch one of the cars allocated to me . Earlier I had recieved a call from one of your agents from euopcar who I had told clearly that I will be sending my son to fetch the car from your premises and to take note of that as I am a bypass patient recovering. We agreed agreeded on that and my son goes to your store where he is treated so pathetically by the staff of the store epically a confused female by the name of bekhitemba who had even processed the order wrong and had to ask for assistance from another colleague.

What unprofessional service is this ? Further more why I's *********** staff at the front of your office?

He was turned away from getting the car despite the arrangement made by your company with me. The female who assisted my son had more a attitude issue as I was on the call on the other end as she just shoved him aside and spoke in riddles.

What mockery is this ?

Also please know no person is mad to just make a arrangement or send a incorrect person to fetch a car when it is clear the lack of communication between who ever had called me and the actual store .

I now being a bypass patient have to come to your store just because of your pathetic behavior from staff and the ****ty communication you should have passed on .

Who is now gng to compensate me for the double trips I have to now make to you and incovience .

Propper businesses don't run on such ****ty service .

When asked your staff what time they close so my son could fetch me n come back there to do what's necessary they say after the last flight but cannot give me a time what attitude is this?