Europcar mafia business practice

This Europcar charged me close to R5000 for a little and almost invisible scratch that I don’t know anything about. I took back the car and checked it with a branch agent and they said everything is ok, only to be called later to say there is a small cosmetic scratch on the bumper. They said I will get a change to tell my side of the story when their head office investigates . After 6months of sending emails asking what was happening with my deposit and asking for my invoice, I was ignored by managers of different departments the call centre agents were refereeing me too.

My case goes way back in march 23rd(rental ***). The call I recently received was to tell me I have an outstanding balance that I own them of over R300 after taking my deposit of over R4000. I tried to tell my side of the story to the caller , they said they will investigate and get back to me.

The services I am receiving of late at the Sandton Europcar is mediocre contrasting from 10years of service excellence I have received from this branch . Generally the company has this mafia like business approach it has adopted. The only time they contact you is when they want “their money” .

*People please stay away from Sandton branch , they invoice people for petrol refuelling even if you leave slips in the car as proof of refuelling. I must run around standing bank statements to customer service to get refunds. It’s as if there is an internal campaign at Europcar to try and take customers money by all means.