Europcar Italy - Most Expensive ****py Car Rental Agency Ever

We are extremely disappointed with the service received from Europcar in Italy. The car that they gave us broke down less than a week into our holiday. We were stranded at a garage more than an hour away from Rome. Europcar came to tow the car, but told us that it is our own problem to get to Europcar at Rome airport. After a lot of google translate, we managed to get a taxi to take us from the middle of nowhere to Rome airport. At our arrival, Europcar refused to refund the 80 EUR that we had to pay for a taxi. It is now three months later, and all of a sudden we get a notification that Europcar Italy has reserved 45 EUR on our credit card without any explanation as to what this amount is for. Not only have we not received our 80 EUR refund (that was later promised to us), but they are *****ing additional amounts off of our credit card. I would never recommend Europcar to anyone in the future.