Europcar is *****ing from us - and don't respond to queries

I share a similar experience with reviewer Elaine. Prior to returning the hired vehicle (at King Shaka airport), I filled the tank at the Sasol Garage approx. 350 meters away from the drop-off point.

I requested a breakdown of the charge on 02/03/2020 which I received on 03/03/2020 to find that I was charged for re-fuelling (R174 - litres not specified). On 04/01/2020 I queried the impossible charge and requested a reconciliation be performed. I received no response and sent a follow up email on 14/01/2020 and still have not heard back from Europcar!

Although the amount is relatively insignificant, it is the principle that matters and the subsequent lack of customer service received.

I've never experienced this with any of the other car hire companies at King Shaka!