Europcar is Dishonest!!

These people are unbelievable!! This is most probably the worst experience I have ever encountered!! Firstly when booking the vehicle, they quoted me one price then wanted to charge me another on collection. To sort out that I ended up waiting close to a hour and a half just to get the vehicle. If that wasn't enough I had to enter into a huge argument with them just to admit their fault,even with a recording confirming my argument. Then if all of this wasn't enough, faults on the vehicle were inspected and shown out to them on the collection of the vehicle. Only to find that the employee from Europcar that did the inspection did not mark all the faults on the car as pointed out. Me as a customer were not allowed to touch the book that was used to mark the faults except for signing. When that was addressed with the employee he responded that they are aware of the faults and I should not tell him how to doe his job. Now that the car is returned, now I get given notice via sms that they entered a damage claim against me for something that is not my fault and what was pointed out to them.

THIS COMPANY IS DISHONEST IN THEIR DEALINGS!! They do what they want and how they want and you as consumer has to just fall in to how they want things to be done and then nail you while doing so with dishonest claims to correct their vehicles on other people's expense for not doing their job correctly in the first place!!